We're here to help you on your recovery journey.
If you need help with your account, have questions about the app, or want to provide feedback, please reach out:
Email: support@nxtstp.com.au
We aim to respond within 48 hours on business days.
Download Nxt Stp from the App Store or Google Play. Open the app and enter your email address. You'll receive a verification code to complete sign-up. No password is needed — we use secure email-based authentication.
Check your spam or junk folder. If you still don't see the code, make sure you're entering the correct email address. If the issue persists, contact us at support@nxtstp.com.au.
You can request account deletion by emailing support@nxtstp.com.au from the email address associated with your account. We will delete all your data within 30 days of receiving your request.
Yes. Your journal entries, check-ins, and chat messages are stored securely and are never shared with other users. We do not sell your data. For full details, please read our Privacy Policy.
V is an AI-powered encouragement companion that provides emotional support. V is not a therapist, counsellor, or medical professional. V uses OpenAI technology to generate supportive responses. Your chat messages are processed securely and are not used to train AI models.
Subscriptions are managed through your device's app store. To cancel or change your subscription:
For billing questions, please contact Apple or Google support as they handle all payment processing.
In the Community tab, tap the three-dot menu on any post to report it. Select the reason for your report and submit. Our team reviews all reports and takes appropriate action. You can also block users whose content you don't wish to see.
Go to Settings (tap the gear icon) and scroll to the "Blocked Users" section. Tap "Unblock" next to any user you'd like to unblock.
Nxt Stp is a support tool and is not a substitute for professional help. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact emergency services or one of these helplines: